Sub-processors

Last updated 2026-09-10.

These are the companies that can touch data you or your customers put into MakerBay. It is the complete list. We give at least 30 days' notice by email before adding one, and you can object — see clause 6 of the Data Processing Agreement.

Amazon Web Services, Inc.

Hosting, databases, file storage, SMS delivery, AI inference, and sign-in sessions.

Where: United States
Data: account details; your customers' contact records; quotes, invoices and bookings; message and conversation content
Role: sub-processor
Transfer basis: Standard contractual clauses in the AWS data processing addendum
Since: 2026-01-01

Stripe, Inc.

Subscription billing for your MakerBay plan, and card payments from your customers to you.

Where: United States and Ireland
Data: your billing contact and subscription history; for Connect payments: your customer's name, email and payment details, handled by Stripe directly
Role: sub-processor for subscription billing; independent controller for Connect payments under its own agreement with you
Transfer basis: Standard contractual clauses in the Stripe data processing agreement
Since: 2026-01-01

Resend, Inc.

Delivery of the emails MakerBay sends on your behalf, including sign-in codes, and the delivery, bounce and complaint events that come back.

Where: United States
Data: email addresses of you, your team and your customers; the content of each email we send, for as long as Resend keeps its delivery log
Role: sub-processor
Transfer basis: Standard contractual clauses in the Resend data processing addendum
Since: 2026-09-08

What about the AI?

The assistant uses a Claude model from Anthropic, run inside our own Amazon Web Services account. Anthropic never receives your data, so they are not a sub-processor — but the honest answer to “whose model is it?” is more useful than silence, so it is here.

Fonts, analytics and trackers

None. The site sets no cookies, runs no analytics, and the fonts on your booking page are served from our own servers rather than Google's, so loading one of your pages tells nobody but us that it happened.